Newark and Sherwood Homes Limited
Kelham Hall, Kelham
Newark On Trent,
Notts, NG23 5QX
Tel: 0845 258 5550

Newark and Sherwood Homes

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Service Standards

Newark and Sherwood Homes produce a set of service standards which covers all areas of activity within the Company.

We have worked with tenants and other customers to develop a new set of Local Service Standards.  These explain what standards you can expect to receive from Newark and Sherwood Homes and cover the areas of our services which you said matter most to you.

Customer Promise

The Customer Promise has been designed to ensure all our customers receive a service that is efficient, fair and responsive. All Newark and Sherwood Homes staff have a responsibility to ensure that the services provided to our customers meet the highest possible standards at all times.

Service Information Leaflets

There are a number of leaflets available to customers on the services that we provide they include those listed below.  Leaflets available from Newark and Sherwood Homes:

1 Who are Newark and Sherwood Homes
2 How to Contact Newark and Sherwood Homes
3 Equality and Diversity
4 Tenants Rights and Responsibilities
5 Applying for a Home
6 Applying for a Mutual Exchange
7 Right to Buy
8 Review and Appeal Procedure
9 Supported Housing
10 Vale View
11 Help with living in your Home
12 Careline
13 Adaptation Service
14 Responsive Repairs Advice and Guidance
15 Altering or Improving your Home
16 Cyclical Maintenance
17 Planned Maintenance
18 Gas Servicing
19 Leaseholder Scheme for Servicing and Improvements
20 Asbestos in your Home
21 Ways To Pay Your Rent
22 What To Do If You Are Having Problems Paying Your Rent
23 Your Comments Count

Becoming Involved with Newark and Sherwood Homes

Domestic Violence Summary Leaflet

Bassetlaw and Newark and Sherwood Sanctuary Scheme Leaflet

28 Anti Harrassment Summary
29 Anti Social Behaviour Summary
















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