Newark and Sherwood Homes Limited
Kelham Hall, Kelham
Newark On Trent,
Notts, NG23 5QX
Tel: 0845 258 5550

Newark and Sherwood Homes

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Adaptations Service – improving services for you

Since the Summer issue of Home from Homes we’ve been busy making lots of progress improving the Adaptations Service.

Here’s just a few of our achievements:-

  • 97.87% overall customer satisfaction in the year 2009 - 2010, this current year the customer satisfaction rate is running at 97.02%

  • Total of 360 minor adaptations completed since 1st April 2009 - 31 April 2010. Taking an average of 13 days from receipt from Occupational Therapist to completion.

  • From the 1st April 2010 to date this year we have completed 160 minor adaptations. Taking an average of 14 days from receipt from Occupational Therapist to completion

  • Total of 204 major care plan adaptations completed since 1st April 2009 - 31 April 2010. Taking an average of 91 days from receipt until completion. A further 2 jobs were either on site or being designed and 3 jobs are to be started.

  • From the 1st  April 2010 to date this year we have completed 58 careplans Taking an average of 72 days from receipt until completion

  • The service has been publicised in new posters and leaflets.

  • Monthly meetings now take place with the Occupational Therapists and Newark and Sherwood Homes Technical Staff.

  • Service Standard has been developed.

  • Two contractors (Carmalor Construction and PJ Lilley Ltd) appointed to carry out the level access shower adaptations ( soon to be retendered ).

  • Priority system introduced with ramps and access related adaptations being given main priority.

  • Closer co-ordination of works with decent homes.

  • Benchmarking questionnaire sent out to other local authorities.

 

ACCESSIBILITY

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