Newark and Sherwood Homes Limited
Kelham Hall, Kelham
Newark On Trent,
Notts, NG23 5QX
Tel: 0845 258 5550

Newark and Sherwood Homes

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Tenant Involvement

Involving tenants in service improvements is vital to the success of Newark and Sherwood Homes. The various options for involvement and participation are at the heart of its work. We believe that our tenants deserve a first class housing service. This service should start at the very moment they apply for one of our homes and continue for the rest of their tenancy.

Tenant participation is supported by the Tenancy and Estates Team, with Tenancy Officers responsible for facilitating tenant participation and consultation by encouraging tenants to become involved in the housing service.

We have a comprehensive structure for ascertaining our tenant’s views. Tenants can become involved by:

  • Neighbourhood Improvement Panels
  • Housing Matters
  • Monitoring Groups
  • Surgeries
  • Surveys
  • District Tenant Compact
  • Tenants and Residents Associations Tenant Training Courses
  • Resident Involvement Strategy
  • Estate Walkabouts

HOUSING MATTERS

This suggestion scheme has given tenants the opportunity to have their say and provide suggestions for how they feel the service could be improved. Housing Matters forms are available from all Housing Offices or by emailing This e-mail address is being protected from spambots. You need JavaScript enabled to view it

MONITORING GROUPS

These are held approximately every 6 weeks and are chaired by tenants and involve tenants and officers from Newark and Sherwood Homes. The groups look at present policy and procedure and suggest ways in which services can be enhanced.

RESIDENT INVOLVEMENT STRATEGY

Newark and Sherwood Homes, in consultation with residents, has recently reviewed our strategy which considers resident involvement in Newark and Sherwood.

The Resident Involvement Strategy is designed to be easy to follow while at the same time giving residents the opportunity to examine what Newark and Sherwood Homes has to offer in the form of involvement and participation.

DISTRICT TENANT COMPACT

We have also recently reviewed the District Tenant Compact. Compacts are agreements between council tenants and landlords setting out how tenants will be invovled in decisions affecting their homes and communities.

SURGERIES

Local surgeries take place across the District which allows tenants and leaseholders to meet senior officers and discuss local issues.

SURVEYS

When necessary Newark and Sherwood Homes will survey tenants and leaseholders to gain their views on a variety of issues.

Have you ever wanted to establish a tenants and residents association in your area? Need a group to put your views forward to the Council as one voice? The Tenancy and Estates Team can help you to set up your group and even provide a starter grant and training to get you up and running. Is there a group in your area already? Why not join forces?

TENANTS IN RURAL AREAS

Social inclusion is at the heart of the services provided by Newark and Sherwood Homes. With this in mind, we have established the Rural Tenants and Residents Association, for those villages across the district that presently have no recognised tenants and residents association. The idea is to look at the services we currently provide to see whether they meet the needs of our rural tenants.

TRAINING COURSES

Training courses on a variety of topics including fundraising, running a group or even minute taking are available through the Tenancy and Estates Team on 0845 258 5550. 

WALKABOUTS 2016

Estate Walkabouts are an important aspect of our estate management work and demonstrates our commitment to working with tenants, residents, agencies and staff in order to maintain acceptable standards in the communities.

Newark and Sherwood Homes values the contributions of all parties who contribute to the walkabout process and help to keep our communities’ clean, tidy and problem free.

For a copy of the Walkabout Schedule 2017 click on the link.

To get involved or for further information please contact the Tenancy and Estates Team on 0845 258 5550 or email  This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 

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