Newark and Sherwood Homes Limited
Kelham Hall, Kelham
Newark On Trent,
Notts, NG23 5QX
Tel: 0845 258 5550

Newark and Sherwood Homes

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RTB Standards

 
 
Right to Buy
 
Service Standards

 

NEWARK AND SHERWOOD HOMES
RIGHT TO BUY SERVICE STANDARDS

We are committed to providing an efficient, high quality service and an assurance that our staff will be courteous to our customers at all times.  Our aim is to deal with your application as quickly as possible.  Everyone can be assured of fair treatment as we operate an equal opportunities policy.

It is appreciated that buying a house can be a difficult process, especially for first time buyers, and our Right to Buy Service is there to help purchasers through this process as well as to offer help and advice.

Newark and Sherwood Homes will:

  • Send you a Right to Buy Application Form (RTB1) on the day requested, together with the DCLG (Department of Communities and Local Government) guide on buying your home.
  • Provide help in completing the Application Form if needed, either at any of our offices or at your home if you are unable to visit an office.
  • Within four weeks of receiving the completed RTB1 Form, we will send you a Form RTB2 which will either admit or deny your Application. This may take eight weeks if you have had former tenancies with another public sector landlord.  If the Application is denied we will explain why.
  • We will send you an offer letter (Section 125) within 8 weeks of admitting your application giving you the price at which you may buy the property, details of the terms and conditions, cost floor figures, a listing of any known structural defects and a plan of the property boundaries and service charge figures if applicable. Included in the pack will be a booklet on financial information published by the Financial Services Authority (FSA) including information on Islamic mortgages and Home Purchase Plans, information on the Homebuy Scheme and a flow chart that allows you to see the stages of your application. If you are buying a flat this will be within 12 weeks
  • We will arrange for the District Valuer to revalue your home if you are unhappy with the Councils valuation.
  • Provide you with a named Officer who will be able to help you with any enquiry relating to your application, before it is passed to the Council’s Legal Section.

Repairs:

We will sell your home to you in the condition it was valued at the time of application.  Once the property has been valued, no improvements to the property that are likely to increase its value will be carried out. As soon as an application form is received the property will be removed from any planned maintenance programmes.  These are major works such as window and door replacement, cladding and rewiring. Newark and Sherwood Homes will continue to carry out essential repairs to your property whilst your Right to Buy application is active.

How you can help us:

  • Please complete all forms in full, providing all the relevant information requested
  • Give us accurate information.  If you are claiming discount at different properties because of moving house, it is important that you give us the correct address (including house numbers) and the dates you moved.
  • If you have changed your name whilst at any former address, perhaps because you have married or re-married, please let us know.  If you have changed your name since your tenancy at your current address was set up through marriage, please include a copy of your marriage certificate with your application.
  • It is important to provide us with a daytime telephone number so that we can contact you if we have any queries.
  • Return any forms or information requests as soon as possible.  This will help to speed up your application.
  • Keep us informed of any changes that may affect your application.  If in doubt contact the Right to Buy Section via 0845 258 5550 
  • Please be courteous to staff at all times.

Cancelling a Right to Buy Application:

It is important that anyone deciding not to proceed with a Right to Buy Application inform us in writing immediately.  Failure to do this may result in an exclusion of the property from any future planned maintenance programme.


If you have any questions regarding the Right to Buy please contact:

 Tel: 0845 258 5550
Compliance and Assurance Officer                                          
Kelham Hall                      
http://www.nshomes.co.uk
Kelham                                 This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Newark  NG23 5QX.


CONTACT US.

Newark and Sherwood Homes   
Kelham Hall • Kelham • Newark• Notts • NG23 5QX
Tel: 0845 2585550 

Main Office Opening Times:
8.30am – 5.15pm Monday to Thursday
8.30am – 4.45pm Friday

web site: http://www.nshomes.co.uk
email us at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it  .

Hawtonville Local Office:     Ollerton Local Office:
77c Eton Avenue                   Sycamore Road
Newark                                   Ollerton
NG24JH                                  NG22 9PS

Tel: 01636 655503               Tel: 01623 860740
           

Local Office Opening Hours:

 9.00am – 4.30pm Monday to Friday
Repairs free phone: 0800 5610010
Emergency out of hours: 0845 2585550

If you wish to comment on the Services you receive please contact 0845 2585550

 

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